Return & Refund

Return & Refund Policy

Effective Date: July 13, 2026

At Siya Ram Pharma, customer satisfaction and trust are our top priorities. Since we deal in premium Ayurvedic and wellness formulations, we maintain strict quality control and safety standards. Please read our policy regarding returns, replacements, and refunds carefully.

1. Returns and Cancellations

Order Cancellations: You can cancel your order within 24 hours of placing it, provided it has not already been dispatched from our fulfillment desk. Once the package is handed over to our courier partner, it cannot be canceled in transit.
Sensitive Categories: Due to hygiene, health, and safety regulations regarding consumable healthcare products, we cannot accept returns on items that have been opened, unsealed, or used.

2. Damaged, Defective, or Wrong Products

We take immense care in secure packaging, but if you receive a product that is damaged or incorrect, we will resolve it immediately:

Reporting Window: You must report any damaged, leaking, or wrong items within 48 hours of delivery.
Proof Required: Please share a clear photo or unboxing video of the damaged package along with your Order ID via email or WhatsApp support.
Resolution: Upon verification, we will arrange a brand-new replacement package to be shipped to you at no extra cost.

3. Refund Process

Once your cancellation request or damaged-product query is approved by our team, your refund will be initiated.
Timeframe: The refund amount will be credited back to your original payment method (UPI, Debit/Credit Card, Net Banking) within 5 to 7 business days, depending on your bank's processing cycle.
For Cash on Delivery (COD) orders, our support team will reach out to collect your preferred bank account or UPI details to process the refund securely.